East Coast Car Rentals Privacy Policy Statement
East Coast Car Rentals and its partners are committed to protecting the privacy of the information provided by its customers.
Collection of Your Personal Information
The collection of personal information is necessary to rent a vehicle. You are asked to provide personal details such as your name, address, telephone number, licence number and email address. This helps East Coast Car Rentals to process your booking, to contact you if we have any problems with your request or to send you an confirmation of the booking. We gather this information from our Web Site and in person when you book and collect your vehicle.
Use of your Personal Information
We maintain the personal information provided via this Web Site as part of our records to assist us to maintain and improve our administration and management of our car rental business. With your consent (including the consent inferred from an existing customer relationship, as described below), we may use the information you provide to communicate with you about our services and those of our business partners. You can opt out of marketing communications at any time – see ‘Commercial Electronic Messages and Anti-Spam Commitment’ below.
Customers are welcome to request a copy of any personal information held about them at any time. We also welcome requests to amend information to keep our records up to date. We will not disclose any personal information without the express written consent of the customer. We also utilise strict security in our Car Rental Reservation System.
Commercial Electronic Messages and Anti-Spam Commitment
East Coast Car Rentals only sends marketing and promotional emails (“commercial electronic messages”) to individuals with whom we have an existing customer relationship – for example, where you have made a booking, rented a vehicle, or otherwise provided your details directly to us — consistent with the Spam Act 2003 (Cth).
We do not purchase, rent, scrape or otherwise acquire email addresses from third-party lists for marketing purposes. We do not authorise any affiliate, business partner, reseller or other third party to send unsolicited commercial electronic messages advertising eastcoastcarrentals.com.au, eccr.com.au, or any other East Coast Car Rentals domain on our behalf.
Every marketing email we send includes a functional unsubscribe mechanism. We action unsubscribe and opt-out requests promptly, and once you opt out we will not send further marketing communications to that address (we may still send non-marketing, transactional messages relating to an active or completed booking, such as confirmations, invoices, or safety/recall notices, where permitted by law).
If you believe you have received a commercial electronic message advertising an East Coast Car Rentals domain that does not comply with this policy – including from an affiliate or third party – please contact us at [email protected] so we can investigate.
Third Party Web Sites
Our Web Site may contain links to partner or third party web sites. We do not monitor or control the information collected when you choose to click on a link that takes you to one of these sites.
Consent
By accessing the Web Site or by entering into a rental agreement with us and by giving us your personal details, you are agreeing to the collection, storage and processing of your personal information by East Coast Car Rentals.
Changes to Privacy Policy
Any changes to our privacy policy will always be reflected on this Internet site in order that you will always know what information we gather and how this information is used.
Summary
East Coast Car Rentals are committed to protecting your privacy. We will not share your details with a third party and will only communicate with you to market our services, and those of our business partners.
We do, however, reserve the right to pass your information to third parties if obliged by the laws of the state of Queensland to do so.
The Car Rental Company will make all reasonable endeavours to provide the make and model, or similar vehicle, as indicated on the booking but, in certain circumstances beyond its control, the Car Rental Company may have to, without notice, substitute category, size, make or model until a suitable substitute vehicle is available. The Car Rental Company will not be liable for any Losses which a Hirer may incur as a result of any such substitution.
In the event that the substitute vehicle is not suitable or may not be available, all reasonable endeavours to offer the Hirer an alternate mode of transport to the Hirers local accommodation, until such time a suitable vehicle or replacement vehicle will be offered. The Rental will be deemed to have commenced only once the Rental Agreement is signed, agreed and all Rental costs and fees are pre-paid for the rental period. Pre-authorised holding deposits/bonds on arrival may also apply, subject to the conditions of the Rental. The Car Rental Company will not be held liable for any Losses which the may incur when suitable alternate arrangements can not be agreed.
The Hirer acknowledges that the Car Rental Company may need to cancel or delay a Rental Reservation due to industrial action, technical or mechanical problems or any event beyond the Car Rental Company’s reasonable control. In no circumstances will the Car Rental Company be liable for any Losses which a Hirer may incur as a result of any such delayed or rescheduled rental or service.
Changes to These Terms
We reserve the right to amend, modify, add, delete and make corrections to the Terms and Conditions and at any time without notice.