Check here for a list of our most frequently asked questions. If you’re unable to find what you need please contact us.
Check here for a list of our most frequently asked questions. If you’re unable to find what you need please contact us.
Pay online using our ‘Pay Now’ feature, or you can ‘Pay Later’ when collecting your vehicle. Payments are processed in our local currency, Australian Dollars.
Yes. Visa and MasterCard debit and credit cards do not incur any additional charges.
Yes. The use of American Express will incur a 2.2% surcharge.
No. We do not accept cash.
Yes. Please note, international debit or credit cards may attract an International Transaction Fee from your financial institution. Please check with your bank for further details.
Your quote will depend on the daily rate advertised when you book with us, the duration of your rental and any options selected at the time of booking or when you pick up your car:
You may also be charged for any of the following on return of the vehicle:
The travel and tourism industry is seasonal and our daily rates vary according to many factors including off-peak and low-peak periods, and the availability of our vehicles, among others. The daily rate will also vary depending on the number of days you wish to rent a vehicle. For example, a seven-day rental will attract a much lower daily rate than a two-day rental.
The daily rate of your original booking will always remain the same, but additional days are subject to change when extending the length of your rental.
Please phone our reservations team on 1800 327 826 or + 61 (0)7 5555 8900, or you can email us.
You can cancel your booking at any time. Please keep in mind the following cancellation policy applies when using the ‘Pay Now’ option:
No cancellation or refund fees apply when booking using the ‘Pay Later’ option.
Yes. However, extending your rental is subject to vehicle availability and you will be required to make an immediate payment in-person or over the phone to secure the extra days. Please contact our reservation team on 1800 327 826 or +61 (0)7 5555 8900 or visit your closest East Coast Car Rentals office.
You will need to visit the rental office where you made your booking. Please try to arrive five minutes early so we can get you on your way as smoothly and quickly as possible.
Our rental offices are located a short distance from the Airport. After collecting your luggage, please phone to arrange pick-up from one of our courtesy shuttle services on 1800 474 258 or +61 (0) 7 5555 8908. Our driver will be there to greet you at the designated pick-up point close to the Arrival Terminal. Your booking will be finalised following a short ride to our office.
For instructions on how to find the courtesy shuttle bus pick-up point for your airport, please click on one of the links below:
Adelaide Airport
Brisbane Airport (Domestic)
Brisbane Airport (International)
Cairns Airport
Gold Coast Airport
Hobart Airport
Launceston Airport
Melbourne Airport
Sunshine Coast Airport
Sydney Airport (Domestic)
Sydney Airport (International)
Yes. You need to provide a valid, current driver licence. International drivers will need to bring a copy of their national driver licence written in the Roman Alphabet (e.g. A, B, C etc.). If your national driver licence is not written in the Roman Alphabet, you will also need to provide an International Driving Permit [IDP] as supporting documentation. Drivers from China will need to bring their national driver licence and an IDP. Chinese drivers may use a China National Certificate instead of an IDP
A copy of your driver licence will made for our records. We may also be ask for further proof of identity for verification purposes.
Yes. You will need to provide proof of payment on collection of your vehicle.
Yes. You will need to provide proof of payment on collection of your vehicle.
No. We are unable to accommodate collections outside of our normal trading hours. To see a list of our location opening hours please click here.
Please contact our reservation team on 1800 327 826 or +61 (0)7 5555 8900.
Yes. A GPS unit is a great option if you’re reluctant to use a bulky map or waste mobile data. You can add a GPS unit to your booking when picking up your vehicle or by contacting our reservation hotline on 1800 327 826 or +61 (0) 7 5555 8900.
Yes. We have a range of child restraints and booster seats for you to choose from. Please refer to our Booking Terms and Conditions for further details. Please note, child seats can only be hired when renting an East Coast Car Rentals vehicle, they cannot be hired individually.
You will need to visit the rental office where you made your booking. Please try to arrive five minutes before your booked return time so we can get you on your way as smoothly and quickly as possible.
You will need to visit the East Coast Car Rentals office servicing the airport. After a brief inspection of the vehicle, our courtesy shuttle service will take you directly to the designated drop-off point close to the Departure Terminal. Please note, our last courtesy shuttle service will depart 30 minutes prior to close of business.
Returning your rental vehicle to a different location is subject to availability and a service fee will apply. This fee will vary depending on the class of vehicle and pick-up and drop-off locations.
Plan to arrive at least 90 minutes prior to your departure to allow for travelling time to the airport on our courtesy shuttle service.
Plan to arrive at least 2.5 hours prior to your departure to allow for travelling time to the airport on our courtesy shuttle service.
Most of our airport offices permit after-hour returns. Please speak to one of our staff when picking up your vehicle or phone our reservations team on 1800 327 826 or +61 (0)7 5555 8900. A fee may apply at some locations.
Please contact our reservation team on 1800 327 826 or +61 (0)7 5555 8900 or visit your closest East Coast Car Rentals office.
Please notify us as soon as possible to avoid possible charges. Contact our reservation team on 1800 327 826 or +61 (0)7 5555 8900.
You will need to provide a valid, current driver licence when collecting your car. International drivers will need to bring a copy of their national driver licence written in the Roman Alphabet (e.g. A, B, C etc.). If your national driver licence is not written in the Roman Alphabet, you will also need to provide an International Driving Permit [IDP] as supporting documentation. Drivers from China will need to bring their national driver licence and an IDP. Chinese drivers may use a China National Certificate instead of an IDP.
A copy of your driver licence will made for our records. We may also be ask for further proof of identity for verification purposes.
We will need to see a copy of your national driver licence and a copy will be kept for our records. Your driver licence must be recorded in the Roman Alphabet (e.g. A, B, C etc.). If it is not recorded in the Roman Alphabet, you will need to provide an International Driving Permit as supporting documentation.
Yes. We will need to see a copy of your national driver licence and a copy will be kept for our records. International drivers from China are also required to provide an International Driver Permit [IDP] as supporting documentation, but may use a China National Certificate [CNC] instead of an IDP.
Please contact us as soon as you possible by phoning our reservations team on 1800 327 826 or +61 (0)7 5555 8900. We will do our best to accommodate you in the event of a delayed flight, but in some cases it may be necessary to move your booking forward to the following morning.
Please contact us as soon as you possible by phoning our reservations team on 1800 327 826 or +61 (0)7 5555 8900. We will do our best to accommodate you in the event of a cancelled flight, but in some cases it may be necessary to move your booking forward to the following morning.
Plan to arrive at least 90 minutes prior to your departure to allow for travelling time to the airport on our courtesy shuttle service.
Plan to arrive at least 2.5 hours prior to your departure to allow for travelling time to the airport on our courtesy shuttle service.
Yes. However, any additional driver or drivers must present their driver licence on collection of the vehicle. If you wish to add another driver to your rental after collecting your vehicle, you will need to phone our reservations team on 1800 327 826 or +61 (0)7 5555 8900. You will then be asked to email a copy of the additional driver’s licence (front and back) for verification purposes to res@eccr.com.au. The additional driver is not permitted to drive until confirmation is received from our reservations team. Additional drivers incur a one-off charge per driver for each rental booking.
You must be at least 21 years of age. A surcharge will apply to those drivers aged between 21 to 24 years old.
You must be at least 21 years of age. A surcharge will apply to those drivers aged between 21 to 24 years old.
Yes. Australian drivers holding a Provisional Licence (P-plate) can rent from East Coast Car Rentals under the following conditions:
No. Drivers holding a Learner Licence are not permitted to rent or drive vehicles with East Coast Car Rentals.
No. Rental vehicles are not permitted to be used for the purpose of a driving test.
No. Our vehicles are not fitted with tow bars and are not permitted to tow any other vehicle, boat or any other item capable of being towed.
No. East Coast Car Rentals does not permit its Customers to smoke in the rental vehicle and a cleaning fee will be charged to the debit or credit card on return of the vehicle.
Not all parts of Australia are suitable terrain for a rental vehicle and for your own personal safety and to reduce liability of damage to the vehicle, we enforce strict conditions that limit use. Driving on any unsealed road, including the beach and above the snow line in alpine regions, is strictly prohibited. For a comprehensive list of restricted and prohibited areas of use, please see our Booking Terms and Conditions.
Yes. All of our vehicles are fitted with an E-tag device which registers your journey with the Roads and Maritime Service [RMS]. RMS will automatically charge a toll fee to the nominated debit or credit card listed on your booking along with a $3.30 service fee (GST included) per calendar day of toll road use. East Coast Car Rentals does not charge a service fee for the processing of toll charges.
Please phone roadside assistance on 1800 648 058.
For further details on our Premium Roadside Assistance Package please see our Booking Terms and Conditions.
Please phone roadside assistance on 1800 648 058.
For further details on our Premium Roadside Assistance Package please see our Booking Terms and Conditions.
Our standard breakdown service does not cover you in the event of a lock-out and a call-out fee will apply. For further details on our Premium Roadside Assistance Package please click here.
Please phone roadside assistance on 1800 648 058.
For further details on our Premium Roadside Assistance Package please see our Booking Terms and Conditions.
Our standard breakdown service does not cover you if you have left the headlights on and the battery is flat. For further details on our Premium Roadside Assistance Package please click here.
Please ensure the safety of all passengers in the vehicle and any other individual involved and report the accident to Police immediately. It is important to collect the details of all parties involved, including:
We recommend taking a photograph of the driver licence of all drivers involved and recording photographic evidence of the accident including damage to the vehicle or vehicles. Please be mindful of your safety and the safety of others at all times. Our staff are here to assist in the event of an accident on 1800 327 826 or +61 (0)7 5555 8900.
We are unable to advise on individual policies purchased through third-party insurers and we strongly recommend you read the terms and conditions before making a purchase.
We are unable to act on your behalf if you wish to make a claim against your personal insurance in the event of an accident or damage to one of our rental vehicles. A third-party insurance policy does not reduce your liability with East Coast Car Rentals and an excess fee will still be charged.
We recommend purchasing our Loss Damage Waiver or our Premium Loss Damage Waiver to reduce your financial risk. For further information please click here.
You have incurred a traffic infringement or parking fine while driving your rental car. An administration fee of $71.50 has been charged by East Coast Car Rentals to your debit or credit card to process the infringement with the relevant authority and a notification email has been sent to the email address listed on the rental booking. For further information please read our Rental Agreement Terms and Conditions.
Our roadside assistance service has attended to your vehicle in Queensland. East Coast Car Rentals covers every vehicle for mechanical breakdown. For all other roadside assistance services, a call-out fee of $85.00 applies and a notification email is sent to the email address listed on the rental booking advising of the charge.
For further details on our Premium Roadside Assistance please click here.
Our roadside assistance service has attended to your vehicle. East Coast Car Rentals covers every vehicle for mechanical breakdown. For all other roadside assistance services, a call-out fee of $110.00 applies and a notification email is sent to the email address listed on the rental booking advising of the charge.
For further details on our Premium Roadside Assistance please click here.
Your vehicle was returned with less fuel than was recorded at the time of collection. All rental vehicles should be returned in the same condition they were rented in. A refuelling service fee will apply to those vehicles returned with insufficient fuel.
All rental vehicles should be returned in the same condition they were rented in. Your returned vehicle did not meet our standard of cleanliness and a fee of $110.00 has been charged to your debit or credit card for additional cleaning. Excessive pet hair and sand, and cigarette smoke will attract a cleaning fee.
A Holding Deposit is a temporary hold of funds on your debit or credit card. We do this by placing a pre-authorisation on your debit or credit card as security until the safe return of your vehicle. East Coast Car Rentals does not hold these funds, they are held by your financial institution. On safe return of the vehicle, we will immediately cancel the pre-authorisation. It is then up to your bank to release these funds back into your account or onto your credit card. The release of these funds is entirely the responsibility of your financial institution and times can vary. We recommend contacting your financial institution for further information on their pre-authorisation processing policy.
A pre-authorisation is a temporary hold of a specific amount of the available balance on a debit or credit card. The pre-authorisation is not a charge and no funds are debited from your account.
Times can vary and depend on the policy of your financial institution. We recommend contacting your bank for further information.
All personal data collected throughout the rental process is protected on a secure server. Our server uses 128bit SSL technology and works by encrypting all communications between your computer and the server so that information cannot be intercepted.