Career, Employment and Job Opportunities
At East Coast Car Rentals we are always growing our business, and our success in recent years means that we are always looking for great new team members to make sure our customers receive the very best in service and satisfaction. Our staff are flexible (we are open 7 days a week), hardworking (Airport locations have ‘rush hours’ as flights land) and have a love of helping people. Our customers are primarily families on holidays (happy, stress free and relaxed) and are looking for a great start (or finish) to their well earned break. If it sounds like you could be the right person to join our team, would like to help our customers make the most of their holidays, have experience in dealing with people (not necessarily in car rental) and have a fabulous bubbly personality, then we want to hear from you.
Roles and Responsibilities
The variety of roles within East Coast Car Rentals means that we can assist you in developing a diverse career path, learning all aspects of the car rental business. Below you will find the job outlines, detailing the basic duties of each role in order to help you assess if a career with East Coast Car Rentals is the best one for you. As a company dedicated to developing our employees, we often look to promote from within and so there will be many opportunities to progress towards your career goal, whether it be an Reservations Agent, Claims Officer or even a Branch Manager.
Responsible for the cleaning, grooming and basic mechanical operations of the rental fleet. Based at each rental location, the detailers need to be physically fit, have an unrestricted drivers licence and a great eye for detail, to make sure our vehicles are always presented to our customers in exceptional condition.
Responsible for the transportation of our customers between airports, accommodation and our rental locations. As you will often be the first and last impression that our customers have of the business, you will need to have a genuine, friendly personality and a clean MR licence (Medium Rigid).
Rental Agent (RA)
Responsible for the preparation of the Rental Agreements, customer service, vehicle inspections and vehicle returns. You will need to be highly focused on delivering superior customer service, able to work in a vibrant and busy environment and posses both basic computer skills and a friendly demeanor.
Responsible for handling phone reservations, completing rental agreements and fielding customer enquiries. You will need to be a confident, sales focused communicator with excellent verbal skills. Based at our Gold Coast Head Office, you will be required to work well in a team environment and possess basic computer skills.
Includes a variety of roles such as Infringement Officer, Tolls Processor and Claims Officer. Responsible for the processing of incurred customer expenses you will need to have a calm, diplomatic personality with the ability to handle customer enquiries and disputes. Experience within this role or a previous thorough understanding of the car rental industry is normally required for these roles.
Our IT department handle many roles from website design and management, Search Engine Optimisation, online marketing, application programming and software development. Based at the Head Office in Surfers Paradise, our team is expanded to ensure we remain at the forefront of the car rental industry.
Sales and Marketing
The roles within our sales team range from branch based, Local Area Marketing (such as Brochure Distribution) through to the Head Office National Marketing initiatives (such as Corporate Account Management). You will require excellent presentation and communication skills with a genuine enjoyment in growing alliances and partnerships with suppliers and affiliates.
Responsible for the vehicle locating, registration, servicing and reservation allotment of the rental fleet. You will need to have had considerable experience at a branch level, work well under pressure and have a meticulous and methodical approach to your job. The position is based at our Head Office on the Gold Coast.
Responsible for overseeing the reservations staff, achieving sales targets, motivating and evaluating staff performance. Based at the Head Office, you will need to be a proven team leader, experienced in performance based management and driven to succeed.
Responsible for the day to day operations of the branch, including staff supervision and training (RA’s, Detailers and Shuttle Drivers) to ensure customers are served in an efficient and courteous manner. Normally a solid history of car rental, management and customer service experience is required for this role.
How To Apply
To apply for a position with East Coast Car Rentals, please complete the form below. Take time to ensure that all questions are answered accurately and honestly. For the written questions, please provide brief answers only. Applicants who we feel might be suited to our business and our team will be contacted for an interview.