If you experience a mechanical breakdown or need roadside assistance during your rental, we’re here to help.
Call Roadside Assistance on 1800 648 058
Standard Roadside Assistance
Roadside Assistance is available with all bookings. If assistance is required due to an inherent mechanical fault with the vehicle, the roadside assistance call-out is provided at no charge.
For driver-related incidents, such as a flat tyre, lockout, running out of fuel or a flat battery, a roadside assistance call-out fee may apply unless you have purchased Premium Roadside Assistance.
Premium Roadside Assistance
If you’ve purchased Premium Roadside Assistance, you’re covered for the roadside assistance call-out cost for common driver-related incidents, including:
- Tyre changing – help to fit your rental car’s roadworthy spare tyre.
- Lockout service – roadside assistance will attend to open your vehicle when the keys are locked inside.
- Emergency fuel – if you run out of fuel, up to 15 litres will be delivered at no extra charge.
- Flat battery (except for electric vehicles) – if you’ve left your lights on and the battery is flat, roadside assistance will jump-start your vehicle.
Premium Roadside Assistance covers the roadside assistance call-out cost for eligible incidents. It does not cover repair or other associated costs resulting from a Serious Breach of the Rental Contract, including using the incorrect fuel type.
Please have your rental agreement number and vehicle details ready when calling.
When Roadside Assistance will not attend
Roadside Assistance will not attend where the vehicle has sustained damage, regardless of the extent of the damage as a result of an accident.
Premium Roadside Assistance does not cover costs arising from a Serious Breach of the Rental Contract, including where the incorrect fuel type has been used. In these circumstances, You remain responsible for any applicable roadside assistance, towing, repair and associated costs.
If your vehicle is non-driveable following an accident or other damage, towing may be required. Please contact East Coast Car Rentals for assistance.