Complaint Form

We’re sorry to hear something didn’t go to plan. Our team will review your feedback and be in touch within 1-2 business days.

If you’d prefer to speak to a team member, please give us a call:

AU: 1800 028 881
NZ: 0800 447 658
International: +61 (0)7 5555 8900

Customer Information

Full Name *required This field is required

Contact Number: *required (including country code) This field is required

Email Address

Related Booking Details

Reservation Number / Rental Agreement Number (if applicable)

Nature of Complaint

What is the nature of your complaint? (select one) *required This field is required

Tell us what went wrong *required This field is required

Where did the event happen? *required (e.g. branch name or Reservations Call Centre) This field is required

Staff member involved (if known): (e.g. branch name or Reservations Call Centre)

Where did the event happen? *required This field is required

What date did the event happen? *required This field is required

What outcome are you looking for? *required

Explanation

Follow-up

Refund/Restitution

Other, please detail below

This field is required

If other, please detail here:

Additional Information:

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Please supply any other information that may assist us with your feedback.

Thank you for submitting your feedback.

Our team has received your message and will be in touch shortly.

Kind regards,
Team ECCR

Our Company

East Coast Car Rentals is an independent Australian car rental operator, established since 1979. We are the leading and one of the largest car rental companies in Australia that takes pride in offering our valued customers a comprehensive range of new and near-new great quality vehicles. Basically, we offer the best value for your money when it comes to renting a car, and we constantly strive to deliver great customer service to all our customers.

East Coast Car Rentals has offices at major cities and important locations – Cairns Airport, Sunshine Coast Airport, Brisbane Airport, Brisbane CBD, Gold Coast Airport, Newcastle City, Sydney Airport, Melbourne Airport (Tullamarine), Melbourne CBD – Grand Hyatt, Hobart Airport, Launceston Airport, Adelaide Airport, Perth Airport and Darwin Airport.