Accident & Damage Claims

If your rental vehicle has been involved in an accident or incident, please provide the details below so our team can assist you as quickly as possible.

If you were involved in an incident with an East Coast Car Rentals vehicle but are not the renter, please complete this form and include as much detail as possible, such as:

Photos of the damage (if available)
Date, time, and location of the incident
A description of what happened
Details of any other parties involved (if applicable)
Witness details (if applicable)
Police reports, quotes or invoices (If applicable)

We aim to respond within 4-6 business days.

Your Details

Full Name *required This field is required

Contact Number (Include country code)

Email Address *required This field is required

Preferred contact method (select one) *required

Call

This field is required

Your booking details

Reservation / rental agreement number (if known) *required (e.g. ADA12345) This field is required

Type of Incident

If other, please provide details below:

Incident Information

Date of incident *required (If you are not the renter, please include the vehicle registration (if known) and details of the incident): This field is required

Time of incident *required (Please provide the approximate time of the incident (e.g. 2:30pm). If unsure, an estimate is fine): This field is required

Location of Incident *required This field is required

Details of the incident *required (Please describe what happened, including how the damage occurred): This field is required

Were there any other parties involved? *required

Yes

This field is required

If yes, please provide their details below (e.g. driver's full name, contact number, registration and insurance company):

Upload Supporting Documents

Upload files (police report, incident number, photos. You can upload multiple files if needed (Max 2MB) (Accepted file types: PDF, Word, PNG, JPG) Choose file...Browse

Police Report / Incident Report Number / Photos Choose file...Browse

Thanks for submitting your claim. Our team has received your information and will review the delays shortly.

If we need any additional information, we’ll be in touch.

Please allow up to 7-10 business days for initial review.

Kind regards,
Team ECCR

Our Company

East Coast Car Rentals is an independent Australian car rental operator, established since 1979. We are the leading and one of the largest car rental companies in Australia that takes pride in offering our valued customers a comprehensive range of new and near-new great quality vehicles. Basically, we offer the best value for your money when it comes to renting a car, and we constantly strive to deliver great customer service to all our customers.

East Coast Car Rentals has offices at major cities and important locations – Cairns Airport, Sunshine Coast Airport, Brisbane Airport, Brisbane CBD, Gold Coast Airport, Newcastle City, Sydney Airport, Melbourne Airport (Tullamarine), Melbourne CBD – Grand Hyatt, Hobart Airport, Launceston Airport, Adelaide Airport, Perth Airport and Darwin Airport.