Accident & Damage Claims

If your rental vehicle has been involved in an accident or incident, please provide the details below so our team can assist you as quickly as possible.

If you were involved in an incident with an East Coast Car Rentals vehicle but are not the renter, please complete this form and include as much detail as possible.

Photos of the damage (if available)
Date, time, and location of the incident
A description of what happened
Details of any other parties involved (if applicable)
Witness details (if applicable)
Police reports, quotes or invoices (If applicable)

Your Details

Full Name *required This field is required

Contact Number (Include country code)

Email Address *required This field is required

Preferred contact method so the team can discuss your claim further. (select one) *required

Phone

This field is required

Your booking details

Reservation Number / Rental Agreement Number (if known) (**can this be a lookup including 3rd party bookings)

Type of Incident

If other, please details below.

Incident Information

Date of incident *required If you are not the renter, please include the vehicle registration (if known) and details of the incident. This field is required

Time of incident *required Please provide the approximate time of the incident (e.g. 2:30pm). If unsure, an estimate is okay. This field is required

Location of Incident *required (**can we add a map integration?) This field is required

Details of the incident *required Please describe what happened, including how the damage occurred. This field is required

Were there any other parties involved? *required

Yes

This field is required

If yes, please provide their details below (include the driver's full name, contact number, registration and insurance company)

Upload Supporting Documentation

Police Report / Incident Report Number / Photos (Accepted file types: PDF, WordDoc, png, jpg) Choose file...Browse

Police Report / Incident Report Number / Photos Choose file...Browse

Thanks for submitting your claim. Our team has received your information and will review the delays shortly.

If we need any additional information, we’ll be in touch.

Please allow up to 7-10 business days for initial review.

Kind regards,
Team ECCR

Our Company

East Coast Car Rentals is an independent Australian car rental operator, established since 1979. We are the leading and one of the largest car rental companies in Australia that takes pride in offering our valued customers a comprehensive range of new and near-new great quality vehicles. Basically, we offer the best value for your money when it comes to renting a car, and we constantly strive to deliver great customer service to all our customers.

East Coast Car Rentals has offices at major cities and important locations – Cairns Airport, Sunshine Coast Airport, Brisbane Airport, Brisbane CBD, Gold Coast Airport, Newcastle City, Sydney Airport, Melbourne Airport (Tullamarine), Melbourne CBD – Grand Hyatt, Hobart Airport, Launceston Airport, Adelaide Airport, Perth Airport and Darwin Airport.