East Coast Car Rentals > Cancel Your Booking

Cancel Your Booking

Need to cancel your booking? Submit your request via the form below and our team will review and process your cancellation.

Important: Cancellation fees may apply depending on your booking terms and the timing of your request. Our team will confirm any applicable charges once your request has been reviewed.

If your pick-up time is within the next 12 hours, please contact the Reservations Team as requests submitted via this form may not be processed in time for urgent cancellations:

AU: 1800 028 881
NZ: 0800 447 658
International: +61 (0)7 5555 8900

Main Renter Information

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Preferred contact method in case the team need to contact you for further information (select one) *required

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Reason for Cancellation

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Reason for Cancellation

Hey there,

We’ve received your request to cancel your booking with East Coast Car Rentals.

Our team will review your request and will be in touch shortly to confirm the cancellation and advice of any applicable charges.

Please note:

  • Cancellation fees may apply depending on your booking terms and the timing of your request
  • Your booking is not considered cancelled until confirmed by our team

    • If your pick-up time is within X hours, we recommend giving our Reservations Team a call directly on 1800 028 881 to ensure your request can be processed in time.

    Kind regards,
    Team ECCR

    Reservations - Claims - Infringements

    P.O. Box 2560,
    Southport BC,
    QLD 4215

    E: [email protected]

    T: 1800 028 881

    T: +61 (0)7 5555 8900

    T: 0800 447 658 (NZ Free Call)

    Contact Centre Hours QLD time
    Monday – Friday: 6:00am – 9:00pm
    Saturday & Sunday: 6:00am – 5:00pm

    Courtesy Shuttle Bus

    For our Free Shuttle Bus pick-up service from the Airport to our branch call us on:

    T: 1800 474 258

    T: +61 (0)7 5555 8908

    Our Company

    East Coast Car Rentals is an independent Australian car rental operator, established since 1979. We are the leading and one of the largest car rental companies in Australia that takes pride in offering our valued customers a comprehensive range of new and near-new great quality vehicles. Basically, we offer the best value for your money when it comes to renting a car, and we constantly strive to deliver great customer service to all our customers.

    East Coast Car Rentals has offices at major cities and important locations – Cairns Airport, Sunshine Coast Airport, Brisbane Airport, Brisbane CBD, Gold Coast Airport, Newcastle City, Sydney Airport, Melbourne Airport (Tullamarine), Melbourne CBD – Grand Hyatt, Hobart Airport, Launceston Airport, Adelaide Airport, Perth Airport and Darwin Airport.