Payment is made in full on arrival in AUD$.
We accept Visa and MasterCard Credit and Debit Cards, American Express, Eftpos, Cash and Travelers Cheques. Customers choosing to pay by EFTPOS, Cash or Travellers Cheques, it is compulsory for Loss Damage Waiver (LDW) to be accepted at the time of rental. A Visa or MasterCard Credit/Debit Card or American Express Card will also be required for security purposes.
NOTE: In all cases the credit card holder must be present upon the collection of the vehicle, be included on and sign the Rental Agreement. An additional driver/hirer fee will be charged. A surcharge of 2.2% will apply when using an American Express Card as payment for your rental.
East Coast Car Rentals does require a Holding Deposit up to the chosen excess on the hirers credit or debit card. Upon return of the vehicle in the same condition as it was when rented, the Deposit will be returned. The time taken to return the deposit is depending on the customer’s bank. It can take 3-5 business days for the funds to be fully available.
Hirers not using the credit card nominated for security as their payment method will automatically have the Loss Damage Waiver (LDW) added to their rental at the prevailing rate.
Please refer to our current Terms and Conditions of Rental here
It can be challenging for customers to understand the possible liability they will incur if they have an accident in a rental vehicle. Many consumers are unaware that car rental 'insurance' is very different to the insurance they purchase for their private vehicle and that excesses are much higher. East Coast Car Rentals provides the following option to reduce your excess in the event of damage.
Windscreen and Tyre Cover protects the renter for damage to these items. Windscreen means "front" windscreen. Windscreen damage refers to chips, cracks or stars to the windscreen. "Tyre" means any one of the four tyres on the vehicle at any given time. Tyre damage refers to punctures, cuts and abrasions due to normal driving conditions. In the event of damage to these items, there will be no charge. The cost is $5.00 per day.
Loss Damage Waiver protects you against damage caused as a result of Multi Vehicle Accidents and single vehicle accidents. You are also covered for hail and storm damage (except flood damage), theft, fire and animal damage, to the reduced liability amount where LDW is purchased.
Each driver must be listed on the Rental Agreement and must present their drivers license at time of collection. An additional driver/hirer fee of $12.10 per driver will apply. Maximum 4 drivers per rental.
Drivers aged between 21 and 25 years of age (as of the last day of the rental period) are still entitled to hire, however are subject to a compulsory, additional $9.90 per day surcharge.
We can rent to drivers over the age of 80 subject to the approval of the renting officer.
Drivers who hold a valid Provisional License (P Plate) may rent from East Coast Car Rentals under the following provisions;
Learner Drivers (L Plate) are not permitted to rent vehicles with East Coast Car Rentals.
Confirmed reservations may be altered prior to collection however changes to your reservation will be subject to availability. Changes to the original reservation details may also alter daily rates, or any other specially discounted offers. Please contact our Call Centre on 1800 EASTCOAST (Australia), 0800 447 658 (New Zealand) or +6 17 5555 8900 (International) between 8am and 5pm (EAST). Please quote your Reservation Number (or Confirmation Number) and Surname.