1-800-EASTCOAST (AU)
0-800-447-658 (NZ)
+61-7-5555-8900

BOOKING TERMS AND CONDITIONS

Payment

Payment is made in full on arrival in AUD$.

We accept Visa and MasterCard Credit and Debit Cards, Eftpos, Cash and Travelers Cheques. Customers choosing to pay by EFTPOS, Cash or Travellers Cheques, it is compulsory for Loss Damage Waiver (LDW) to be accepted at the time of rental. A Visa or MasterCard Credit/Debit Card will also be required for security purposes.

NOTE: In all cases the credit card holder must be present upon the collection of the vehicle, be included on and sign the Rental Agreement. An additional driver/hirer fee will be charged.

Holding Deposit

East Coast Car Rentals will pre-authorise an amount up to the chosen excess on the hirers credit card. The pre-authorisation amount will be held by your credit card issuing bank and will automatically be released in approximately 5-7 business days. Debit Cards and International issued Credit Cards may take longer.

Hirers not using the credit card nominated for security as their payment method will automatically have the Loss Damage Waiver (LDW) added to their rental at the prevailing rate.

The use of Debit Card as security will incur a 5% surcharge on the full cost of rental.

Area of Use

You and any authorised driver must only use the vehicle on a road which is properly formed and sealed.

The vehicle can not be taken onto Kangaroo Island, Bruny Island, Fraser Island, Magnetic Island, Groote Eylandt, Gove Peninsula or the Tiwi Islands.

Travel is not permitted into or out of the Northern Territory and Western Australia.

In Queensland, the vehicle can not travel in a Westerley direction on Highway No. 27 beyond Chillagoe; on Highway No.1 beyond Normanton in a Southerly direction and no further North than Karumba: The vehicle is not to be driven beyond Cooktown to the North or Lakeland to the West and no further North than Cape Tribulation on the Coast Road; or on the Coast Road from Helenvale to Cape Tribulation, or from Laura to Lakeland.

Vehicles are not to be taken above the snow line in New South Wales and Victoria (being Jindabyne in New South Wales and Bright in Victoria from the beginning of June until the end of September.

Travel on beaches or through streams, dams, rivers or flood waters is prohibited at all times.

Hirer's Liability

It can be challenging for customers to understand the possible liability they will incur if they have an accident in a rental vehicle. Many consumers are unaware that car rental 'insurance' is very different to the insurance they purchase for their private vehicle and that excesses are much higher. East Coast Car Rentals provides the following option to reduce your excess in the event of damage.

Windscreen and Tyre Cover

Windscreen and Tyre Cover protects the renter for damage to these items. Windscreen means "front" windscreen. Windscreen damage refers to chips, cracks or stars to the windscreen. "Tyre" means any one of the four tyres on the vehicle at any given time. Tyre damage refers to punctures, cuts and abrasions due to normal driving conditions. In the event of damage to these items, there will be no charge. The cost is $5.00 per day.

Loss Damage Waiver (LDW)

Loss Damage Waiver protects you against damage caused as a result of Multi Vehicle Accidents and single vehicle accidents. You are also covered for hail and storm damage (except flood damage), theft, fire and animal damage, to the reduced liability amount where LDW is purchased.

LOSS DAMAGE WAIVER (LDW)
Vehicle Class
COMPACT, ECONOMY, METRO, INTERMEDIATE
All Drivers
Multi Vehicle Liability
$3300
Single Vehicle Liability
$5500
Price Per Day
$16.00
Reduced Liability with LDW
$385
Vehicle Class
FAMILY
All Drivers
Multi Vehicle Liability
$3300
Single Vehicle Liability
$5500
Price Per Day
$16.00
Reduced Liability with LDW
$500
Vehicle Class
FAMILY SUV & 8 SEATER MINIVAN
All Drivers
Multi Vehicle Liability
$3500
Single Vehicle Liability
$5500
Price Per Day
$21.00
Reduced Liability with LDW
$500
Vehicle Class
12 SEATER MINIBUS
All Drivers
Multi Vehicle Liability
$5000
Single Vehicle Liability
$5500
Price Per Day
$21.00
Reduced Liability with LDW
$1000

Drivers Qualifications

Each driver must be listed on the Rental Agreement and must present their drivers license at time of collection. An additional driver/hirer fee of $11 per driver will apply. Maximum 4 drivers per rental.

Drivers aged between 21 and 25 years of age (as of the last day of the rental period) are still entitled to hire, however are subject to a compulsory, additional $8.80 per day surcharge.

We can rent to drivers over the age of 80 subject to the approval of the renting officer.

Drivers who hold a valid Provisional License (P Plate) may rent from East Coast Car Rentals under the following provisions;

  • The "P Plate" driver must have held his P Plate license for a minimum period of the 12 months prior to the start of the rental.
  • The customer must provide a "P plate" for display on the vehicle. These are readily available from most service stations.
  • The customer must accept the full LDW option.
  • The contract will include any under 25 age surcharge, if applicable.
  • The customer will abide by the terms of the rental contract as well as those restrictions associated with the license.

Learner Drivers (L Plate) are not permitted to rent vehicles with East Coast Car Rentals.

Cancellation Policy

  • 7+ days notice - NO Cancellation fee.
  • 24 hours to 7 days notice - $100 Cancellation fee(This will be charged but you will be given an equal amount credit to your next rental).
  • Within 24 hours / No Show - Up to full cost of "estimate of charges".

Reservation Amendments

Confirmed reservations may be altered prior to collection however changes to your reservation will be subject to availability. Changes to the original reservation details may also alter daily rates, or any other specially discounted offers. Please contact our Call Centre on 1800 EASTCOAST (Australia), 0800 447 658 (New Zealand) or +6 17 5555 8900 (International) between 8am and 5pm (EAST). Please quote your Reservation Number (or Confirmation Number) and Surname.