1-800-EASTCOAST (AU)
0-800-447-658 (NZ)
+61-7-5555-8900

BOOKING TERMS AND CONDITIONS

Payment

Payment is made in full on arrival in AUD$.

We accept Visa and MasterCard Credit and Debit Cards, Eftpos, Cash and Travelers Cheques. Customers choosing to pay by EFTPOS, Cash or Travellers Cheques, it is compulsory for Premium Reduction Waiver to be accepted at the time of rental. A Visa or MasterCard Credit/Debit Card will also be required for security purposes.

NOTE: In all cases the credit card holder must be present upon the collection of the vehicle, be included on and sign the Rental Agreement. An additional driver/hirer fee will be charged.

The use of Debit Card as security will incur a 5% surcharge on the full cost of rental.

Holding Deposit

East Coast Car Rentals will pre-authorise an amount up to the chosen excess on the hirers credit card. The pre-authorisation amount will be held by your credit card issuing bank and will automatically be released in approximately 5-7 business days. Debit Cards and International issued Credit Cards may take longer.

Hirers not using the credit card nominated for security as their payment method will automatically have the Premium Reduction Waiver (PRW) added to their rental at the prevailing rate.

The use of Debit Card as security will incur a 5% surcharge on the full cost of rental.

Area of Use

You and any authorised driver must only use the vehicle on a road which is properly formed and sealed.

The vehicle can not be taken onto Kangaroo Island, Bruny Island, Fraser Island, Magnetic Island, Groote Eylandt, Gove Peninsula or the Tiwi Islands.

Travel is not permitted into or out of the Northern Territory, Western Australia or Tasmania.

In Queensland, the vehicle can not travel in a Westerley direction on Highway No. 27 beyond Chillagoe; on Highway No.1 beyond Normanton in a Southerly direction and no further North than Karumba: The vehicle is not to be driven beyond Cooktown to the North or Lakeland to the West and no further North than Cape Tribulation on the Coast Road; or on the Coast Road from Helenvale to Cape Tribulation, or from Laura to Lakeland.

Vehicles are not to be taken above the snow line in New South Wales and Victoria (being Jindabyne in New South Wales and Bright in Victoria from the beginning of June until the end of September.

Travel on beaches or through streams, dams, rivers or flood waters is prohibited at all times.

Hirer's Liability

It can be challenging for customers to understand the possible liability they will incur if they have an accident in a rental vehicle. Many consumers are unaware that car rental 'insurance' is very different to the insurance they purchase for their private vehicle and that excesses are much higher. East Coast Car Rentals provides the following option to reduce your excess in the event of damage.

Premium Reduction Waiver (PRW)

East Coast Car Rentals Premium Protection Package protects you against damage caused as a result of Multi Vehicle Accidents plus Single Vehicle Accidents, Hail and Storm Damage, Animal Damage, Windscreens, Tyres and Headlight damage.

PREMIUM REDUCTION WAIVER (PRW)
FOR ALL LOCATIONS
Vehicle Class
COMPACT, ECONOMY, METRO, INTERMEDIATE
Driver's Age
Age 21-24
Age 25-80
Multi Vehicle Liability
$3300
$3300
Single Vehicle Liability
$5500
$5500
1-7 days rental (per day)
$21.00
$21.00
8-14 days rental (per day)
$21.00
$18.80
15+ days rental (per day)
$21.00
$16.60
Reduced Liability with PRW
$500
$385
Vehicle Class
FAMILY
Driver's Age
Age 21-24
Age 25-80
Multi Vehicle Liability
$3300
$3300
Single Vehicle Liability
$5500
$5500
1-7 days rental (per day)
$21.00
$21.00
8-14 days rental (per day)
$21.00
$18.80
15+ days rental (per day)
$21.00
$16.60
Reduced Liability with PRW
$500
$500
Vehicle Class
FAMILY SUV, 8 SEATER MINIVAN & 1-TONNE VAN
Driver's Age
Age 21-24
Age 25-80
Multi Vehicle Liability
$3500
$3500
Single Vehicle Liability
$5500
$5500
1-7 days rental (per day)
$27.60
$27.60
8-14 days rental (per day)
$27.60
$24.30
15+ days rental (per day)
$27.60
$21.00
Reduced Liability with PRW
$800
$500
Vehicle Class
12 SEATER MINIBUS
Driver's Age
Age 21-24
Age 25-80
Multi Vehicle Liability
$5000
$5000
Single Vehicle Liability
$5500
$5500
1-7 days rental (per day)
$27.60
$27.60
8-14 days rental (per day)
$27.60
$24.30
15+ days rental (per day)
$27.60
$21.00
Reduced Liability with PRW
$1000
$1000

Drivers Qualifications

Each driver must be listed on the Rental Agreement and must present their drivers license at time of collection. An additional driver/hirer fee of $11 per driver will apply. Maximum 4 drivers per rental.

Drivers aged between 21 and 25 years of age (as of the last day of the rental period) are still entitled to hire, however are subject to a compulsory, additional $8.80 per day surcharge.

We can rent to drivers over the age of 80 subject to the approval of the renting officer.

Drivers who hold a valid Provisional License (P Plate) may rent from East Coast Car Rentals under the following provisions;

  • The P Plate driver must have held his P Plate license for a minimum period of the 12 months prior to the start of the rental.
  • The customer must provide a P plate for display on the vehicle.
  • The customer must accept the full PRW options.
  • The customer will abide by the terms of the rental contract as well as those restrictions associated with the license.

Learner Drivers (L Plate) are not permitted to rent vehicles with East Coast Car Rentals.

Cancellation Policy

  • 7+ days notice - NO Cancellation fee.
  • 24 hours to 7 days notice - $100 Cancellation fee(This will be charged but you will be given an equal amount credit to your next rental).
  • Within 24 hours / No Show - Up to full cost of "estimate of charges".

Reservation Amendments

Confirmed reservations may be altered prior to collection however changes to your reservation will be subject to availability. Changes to the original reservation details may also alter daily rates, or any other specially discounted offers. Please contact our Call Centre on 1800 EASTCOAST (Australia), 0800 447 658 (New Zealand) or +6 17 5555 8900 (International) between 8am and 5pm (EAST). Please quote your Reservation Number (or Confirmation Number) and Surname.