Our free courtesy shuttle greets all customers at their terminal upon arrival and returns them on departure. Our strategically located offices at Brisbane Airport, Gold Coast Airport (Coolangatta Airport) and Cairns are just a short ride from the Airports. Being a "Licensed Off-Airport Car Rental Company" your rental is NOT subject to Airport levies or fees. Whether your flight is early or delayed, our prompt collection service will have you in your rental car and on your way.
Arrivals - Customers are asked to contact the rental office once all luggage is collected. Our courtesy shuttle will greet you soon after at a designated meeting point, located just outside the arrival terminals. A short ride back to our depot to complete Rental formalities and you are on your way. A nominal fee of $33 will apply for Rentals outside shuttle times listed below. Express Check In now available.
Brisbane Airport office hours : 0700 to 2200 , 7 days *
Gold Coast Airport (Coolangatta) office hours : 0700 to 2000 (Monday ~ Saturday) , 0700 to 1800 (Sunday) *
Cairns Airport office hours : 0700 to 1800 , 7 days *
* Please Note:- Our last courtesy transfer is 30 minutes prior to close of business. All after hour rentals must complete the Express Check-In form. We are closed on Christmas Day and New Years Day.)
Departures - Customers are asked to allow ample time for vehicle check-in, and return transfers from our office to the departure terminal. Suggested times for rental return is at least 180 minutes prior to flight of all departure. Return transfers are first come - first serve basis, and leave regularly during the above times. Customers departing on early flights are advised to check-in to their flight, prior to returning the rental vehicle by 0700.
Secure After hours Airport Parking facilities are available @ $33, for returns outside the times listed above. Unavoidable delays may also occur during peak periods. Express Check In now available.
Brisbane/Gold Coast Rentals Area of Use-
Hervey Bay Sunshine Coast - Brisbane Gold Coast Byron Bay - Ballina Toowoomba.
Area Map - Brisbane and Gold Coast
Cairns Rentals Area of Use-
Cooktown - Cape Tribulation Daintree Port Douglas Palm Cove Cairns Mission Beach Innisifail - Townsville.
Area map - Cairns
Our heavily discounted rates do not reflect the type of use for Rentals travelling beyond our "Area of Use" (Brisbane / Gold Coast or Cairns). A "User Pays" policy allows us to maintain the lowest rates for the majority of our customers travelling within our "Area of Use". Rentals outside the area are permitted with prior approval and will attract a daily surcharge of $10 per day for the duration of the hire. Subject to a minimum rental and other conditions.
For Distances between Major Queensland Cities and Towns, or other driver information CLICK HERE
Cairns to Brisbane/Gold Coast Rentals (or vice versa) Coastal route only ,subject to minimum rentals and availability. Please email or call our reservations team for an individual all-inclusive package.
Subject to the terms and conditions of the Rental Agreement, standard damage cover is included and a liability applies;
| BRISBANE/GOLD COAST Office Rentals Pre selected online Liability Reduction Waivers |
LIABILITY REDUCTION WAIVER (LRW) | |||||
| Standard Liability | 2-7 days | 8-14 days | 15+ days | New Liability including LRW | ||
| per day | per day | per day | ||||
| SEDANS | Drivers Aged 25 - 80 | $3000 | $13.20 | $11.00 | $8.80 | $200 |
| Drivers Aged 21 - 24 | $3300 | $13.20 | $13.20 | $13.20 | $500 | |
| TARAGOS | Drivers Aged 25 - 80 | $3500 | $19.80 | $16.50 | $16.50 | $500 |
| Drivers Aged 21 - 24 | $3800 | $19.80 | $19.80 | $19.80 | $800 | |
| CAIRNS Office Rentals Pre selected online Liability Reduction Waivers |
LIABILITY REDUCTION WAIVER (LRW) | |||||
| Standard Liability | 2-7 days | 8-14 days | 15+ days | New Liability including LRW | ||
| per day | per day | per day | ||||
| SEDANS | Drivers Aged 25 - 80 | $3000 | $13.20 | $13.20 | $8.80 | $200 |
| Drivers Aged 21 - 24 | $3300 | $13.20 | $13.20 | $13.20 | $500 | |
| TARAGOS | Drivers Aged 25 - 80 | $3500 | $19.80 | $16.50 | $16.50 | $500 |
| Drivers Aged 21 - 24 | $3800 | $19.80 | $19.80 | $19.80 | $800 | |
What does the "Premium Protection Package" cover?
A PREMIUM REDUCTION WAIVER (PRW) is available @ $6.60 per day at the rental counter on collection and may only be purchased along with a LRW. East Coast Car Rentals Premium Protection Package protects you against damage caused as a result of Single Vehicle Accidents, Hail and Storm Damage, Flood, Animal Damage, Windscreens, Tyres and Headlight damage.
The majority of other Car Rental Companies have little or NO cover for Single Vehicle Accidents, Hail or Storm Damage or other incidentals which are easily assumed to be covered. We have the most comprehensive and best value covers available.
See our table below for our most comprehensive PRW liability. We ask you to compare this any of our competitors!
| Are you protected? | What is your maximum liability? | ||
| Our liability | Other rental companies' liability | ||
| Type of incident \ vehicles | sedans | 8-seaters | All type of vehicles |
| Single vehicle accidents | A$200 | A$500 | No cover / up to total value of vehicle |
| Windscreen | A$0 | A$0 | Full value of windscreen + loss of rental |
| Hail damage | A$200 | A$500 | Up to total value of vehicle + loss of rental |
| Tyre damage | A$0 | A$0 | unlimited |
| Collision with animals | A$200 | A$500 | Up to total value of vehicle |
| Thief of vehicle | A$200 | A$500 | Up to total value of vehicle |
| Destruction of vehicle by fire | A$200 | A$500 | Up to total value of vehicle |
| Collision with other vehicle | A$200 | A$500 | Up to total value of vehicle |
Accidents and damage do occur, however we ask all customers to ensure the "terms and conditions" of any travel insurance policy are read prior to arrival. Unfortunately we are unable to act on the hirers behalf, or assist in any way when making claims. Whether you hire from us or any Car Rental company, we strongly suggest for peace of mind to accept any waiver options to reduce the hirers risk.
Payment is made in full upon arrival for the advised rental duration. Credit Card details are required to confirm your enquiry or quote. These details can be changed upon arrival. Please ensure the Credit Card holder is present upon arrival . Express Check In now available.
Payment is made in full on arrival. We accept Visa, Mastercard, Eftpos. For the holding deposit we do require that the main driver of the vehicle hold a valid current credit card and be present on arrival. Please Note: Recent changes to 'American Express Merchant Terms of Use' now make it compulsory for all waivers to be accepted by customers who are using Amex.
An "estimate of charges" is advised when booking and will include a daily rate, standard liability, GST and an administration fee. Fees relating to extended rentals, relocations, optional extras, collections or returns outside normal business hours, damage liability etc will be subject to standard charges. An Administration Fee will apply to all charges. We are one of the few car rental companies in Queensland that DO NOT charge a daily registration recovery fee on top of your daily hire rates which are usually $4~$6 daily or an Airport Recovery Fee or Levy which are usually between 9% and 12% of the total rental!
Rental rates are subject to availability and demand. Reservations made "Online" are always heavily discounted . Once confirmed arrival and departure details are available, we suggest you confirm your rental requirements. Online rates are itemized to show a breakdown of all fees and charges. An email "Confirmed Reservation" or "Quote" will indicate a "Total Estimate of Charges" and be GST inclusive.
We ask all customers to return fuel to original starting level at commencement of rental. We are unable to offer credit or refunds for returns with excess fuel.
Unless a booking confirmation states otherwise, Unlimited kms are FREE. Additional kilometres are charged at 22 cents per km should your reservation include a limited km rate. Assume its unlimited kms unless it otherwise states.
We reserve the right to charge the following cancellation fees to all confirmed reservations.
If the vehicle is returned late, each hour or part of will be charged at one fifth (1/5) of the daily rental. As courtesy to the next renter and for an opportunity for to arrange an alternate vehicle, please advise "Reservations" immediately. Extra charges may apply due to vehicle availability. Optional extras (eg, Liability Waiver etc) will be charged at the full daily rate.
Unless otherwise specified, UNLIMITED KILOMETRES apply to all rentals. Heavily reduced rates/discounts may have a limited km rate. This will be clearly visible on any rental confirmation.
We provide a complementary Street Directory with all vehicles. Non-return will incur a $60 replacement fee. Satellite Navigation now also available for a nominal daily fee. Ask on arrival.
All drivers 25yo 80yo. Drivers aged 21yo to 24yo are permitted to hire and subject to an age surcharge of $8.80 per day. We are unable to hire to drivers under 21yo and/or Provisional License holders.
If you will be driving for a period that is longer than three (3) months and you need to have an International Drivers Licence. Otherwise, we need a valid licence from your own state/country.
Yes, we do hire baby and booster seats for a nominal daily fee of $3 per day, capped at a maximum of $25 per hire, each. Front/Rear facing Baby seats suitable for newborn to 18kg. Booster seats suitable for toddlers 14kg to 26kg. All vehicles have the required fittings. Be sure to include with your online reservation.
Only named/nominated drivers whose name appears on the Rental Agreement, or attachments, may drive. Each driver must be listed on the Rental Agreement and must present their drivers license at time of collection. An additional driver/hirer fee of $10 per driver will apply. Age surcharges may also apply. Maximum 4 drivers per rental.
Yes, you may return your rental car when our office is closed, if prior arrangements have been made. Detailed maps including drop-off location and instructions on key return will be supplied at the commencement of hire. Nominal Airport Parking fees normally apply. Rental cars may also be returned directly at the rental depot after hours, however the vehicle remains the renters responsibility until such time it has been checked-in by our Rental representative the following day.
Yes, this can be arranged simply by notifying the Rental Office 30 minutes prior to collection with your local address details. Subject to conditions, peak seasons, time of day and staff availability. Rental Office details available on "Confirmation" email.
You may request a quotation and check availability without making a reservation. Complete only the first pages of the rates and reservations process. If you wish to make a reservation at this time and with these details simply continue by entering your Personal details and Credit Card via our secure booking page.
Relocation between offices is possible and subject to a nominal relocating fee. Online quotes will calculate a relocation fee between offices (where applicable). Please note for One-Way Rentals between Cairns to Brisbane/Gold Coast or vice versa a nominal daily rate surcharge of + $10 per day will apply. Subject also to minimum rental and availability. Please contact our Reservations team for availability and rates.
Extending the rental duration is possible at time of check out or during the rental itself. You will need to contact or come in person to the nearest location. The extension is subject to vehicle availability and extra payment.
Unfortunately we do not offer interstate relocations at this stage.
Our makes and models are suggested and Categorized as accurately as possible, indicated by the majority type in the category. Upon arrival advise the counter representative of your preference and if available we will be more than happy to accommodate. The majority of our fleet is Toyota and between brand new and 2 years in age.
All hirers must provide a current valid drivers license and valid credit card in the same name as well as the Booking Confirmation email to assist us on your arrival. Any discounts, coupons, or other promotional material must be presented upon arrival.
Report the accident to the Police immediately. Ensure all details of any third parties, witnesses and police that attend at the scene are recorded and contact us immediately, or certainly within 24 hours. Do not admit liability. Our staff will assist and advise accordingly.
24 hour roadside assistance with RACQ is covered in all rentals. Please note that a 'human error call out' will incur a $55 service fee. For example, keys locked in car, out of fuel or lights left on and battery becoming flat.
Only Utes already fitted with tow balls may be used to tow trailers, up to its legal capacity. Passenger vehicles can not be used to tow or push anything, this forms part of the rental terms and conditions.
Please click on the following link (Car Hire and Booking Terms and Conditions) for a copy of our Rental Terms & Conditions.
Roadside Assistance will cover the unlikely event of mechanical failure. It does not cover non-mechanical defects such as, lost keys, keys locked in the vehicle, flat battery due to lights being left on etc. Call-out fees apply in these instances.
On Arrival - Quality Fleet management ensures that all vehicles are subject to a full detail and safety check prior to its next rental. As re-assurance to our clients and part of our ongoing commitment to quality control, a visual inspection is jointly completed with the hirer present upon collection. All customers receive a copy of a Vehicle Summary Report on commencement of hire and agree to the vehicles condition. All cars are new and kept in the same condition.
On Departure - On return to the depot, our staff will re-inspect the condition of the vehicle referring to the same signed and agreed Vehicle Summary Report (VSR) completed at the commencement of hire. Subject to a satisfactory final inspection, our check-in staff will close and complete your rental.
A closed copy will be supplied on request subject to all charges paid in full.
A security bond is a pre-authorization to your credit card that is used as a form of protection whilst you are renting a vehicle.
In most instances, we will accept only a signed Credit Card imprint (by the hirer) as a security deposit, where the hirer is a corporate client, previous renter or has selected the 'Premium Package' cover. East Coast Car Rentals reserves the right to pre-authorise an amount, up to the chosen excess, on the hirers Credit Card, which is cancelled when the rental is returned and finalised. Financial institutions may take up to 7 days to release the authorisation.
Confirmed reservations can be altered and are subject to availability. An amendment fee of $25 will apply. Changes to the length of rental may alter daily rates or any other specially discounted offers.
You may request a quotation and check availability without making a reservation. Complete only the first pages of the rates and reservations process. If you wish to make a reservation at this time and with these details simply continue by entering your Personal details and Credit Card via our secure booking page.
The final page when Booking Online offers all booking details as entered and includes, a "Booking Request" reservation number prefixed by a "U".Please record this reference number and/or print page. Once received by our Reservations Team an email confirming your booking request will be sent, normally between 24 to 48 hours. For any reason you do not receive a "Confirmation" email please contact our Reservations team, supply "U" number and a confirmation will be re emailed. Please read and print "Confirmation" and advise immediately if any details are incorrect. Vehicle details, Airport collection procedure, terms and conditions of hire and other main details are included in the "Confirmations".
Our online reservation service is located on a secure server that guarantees the safety of the transaction. The system uses 128bit SSL encrypting technology. SSL works by encrypting all communications between your computer and our server so that information cannot be intercepted.
Nobody likes waiting in lines, so we have introduced an industry first, "Express Check-in". Simply complete the Express Check-in form and your Rental Agreement will be completed prior to your arrival. Payment and vehicle inspection only remain and your on your way. Conditions apply.
