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East Coast Car Rentals Privacy Policy Statement

East Coast Car Rentals and its partners are committed to protecting the privacy of the information provided by its customers.

Collection of Your Personal Information

The collection of personal information is necessary to rent a vehicle. You are asked to provide personal details such as your name, address, telephone number, licence number and email address. This helps East Coast Car Rentals to process your booking, to contact you if we have any problems with your request or to send you an confirmation of the booking. We gather this information from our Web Site and in person when you book and collect your vehicle.

Use of your Personal Information

We maintain the personal information provided via this Web Site as part of our records to assist us to maintain and improve our administration and management of our car rental business. We reserve the right to use the information provided to communicate with you to market our services, and those of our business partners.

Customers are welcome to request a copy of any personal information held about them at any time. We also welcome requests to amend information to keep our records up to date. We will not disclose any personal information without the express written consent of the customer. We also utilise strict security in our Car Rental Reservation System.

Third Party Web Sites

Our Web Site may contain links to partner or third party web sites. We do not monitor or control the information collected when you choose to click on a link that takes you to one of these sites.


By accessing the Web Site or by entering into a rental agreement with us and by giving us your personal details, you are agreeing to the collection, storage and processing of your personal information by East Coast Car Rentals.

Changes to Privacy Policy

Any changes to our privacy policy will always be reflected on this Internet site in order that you will always know what information we gather and how this information is used.


East Coast Car Rentals are committed to protecting your privacy. We will not share your details with a third party and will only communicate with you to market our services, and those of our business partners.

We do, however, reserve the right to pass your information to third parties if obliged by the laws of the state of Queensland to do so.

The Car Rental Company will make all reasonable endeavours to provide the make and model, or similar vehicle, as indicated on the booking but, in certain circumstances beyond its control, the Car Rental Company may have to, without notice, substitute category, size, make or model until a suitable substitute vehicle is available. The Car Rental Company will not be liable for any Losses which a Hirer may incur as a result of any such substitution.

In the event that the substitute vehicle is not suitable or may not be available, all reasonable endeavours to offer the Hirer an alternate mode of transport to the Hirers local accommodation, until such time a suitable vehicle or replacement vehicle will be offered. The Rental will be deemed to have commenced only once the Rental Agreement is signed, agreed and all Rental costs and fees are pre-paid for the rental period. Pre-authorised holding deposits/bonds on arrival may also apply, subject to the conditions of the Rental. The Car Rental Company will not be held liable for any Losses which the may incur when suitable alternate arrangements can not be agreed.

The Hirer acknowledges that the Car Rental Company may need to cancel or delay a Rental Reservation due to industrial action, technical or mechanical problems or any event beyond the Car Rental Company’s reasonable control. In no circumstances will the Car Rental Company be liable for any Losses which a Hirer may incur as a result of any such delayed or rescheduled rental or service.

Changes to These Terms

We reserve the right to amend, modify, add, delete and make corrections to the Terms and Conditions and at any time without notice.