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East Coast Car Rentals Customer Feedback Survey. Thank you for your time.

Rental Experience Feedback


Thank you for taking the time to provide us with valuable information about our company, policies, employees and operations. If your feedback is related to the entire car rental experience please work your way down the form below, answering the questions that relate to your experience with us and leaving blank the questions that don't apply. (estimated time, 5 mins). If you have specific feedback about only one area of our business, please complete only the 'Other Information' section at the bottom of the page.

WEBSITE RESERVATIONS

If you booked via website, please select the most relevant response to these 3 questions;

How easy was the website to navigate and find the information you required?
Excellent - very easy and clear with all the information where I expected to find it.
Good - easy to use, could find most things when I searched through the navigation.
Average - OK, but I really had to search for what I wanted and also needed to call for more information.
Beneath Expectation - found website difficult to use and had to call for assistance.
Poor - experience errors with the website and it did not work correctly.

How did you find the presentation and layout of the website?
Excellent - website was very clear and presentable, layout was easy to follow.
Good - website looked nice and clean with good blend of images and information.
Average - website looked OK and things could be found without too much searching.
Beneath Expectation - website was of little use in making a booking or gaining information.
Poor - website looked tired and shabby and it did not work correctly.

How did you find the information on the website?
Excellent - the website told me everything I needed to know, and more.
Good - I found most of the information I needed on the website.
Average - I found the information I needed by searching through the navigation.
Beneath Expectation - I really had to search to find what I was looking for.
Poor - there was little information of any use on the website.

Comments:


TELEPHONE RESERVATIONS

If you booked via telephone, please select the most relevant response to these 3 questions;

How did you find the friendliness and helpfulness of the Reservations staff?
Excellent - the Reservations staff were extremely helpful and friendly.
Good - the Reservations staff were courteous and professional.
Average - the Reservations staff did their job OK.
Beneath Expectation - the Reservations staff were inattentive and unprofessional.
Poor - the Reservations staff were rude and/or pushy.

How did you find the competency of the Reservations staff?
Excellent - the Reservations staff were extremely competent and answered all queries.
Good - the Reservations staff were able to assist with my enquiries.
Average - the Reservations staff were able to answer me but had to get some assistance.
Beneath Expectation - the Reservations staff were unable to assist with all queries.
Poor - the Reservations staff seemed untrained and incompetent.

How did you find the efficiency of the Reservations staff?
Excellent - the Reservations staff were extremely prompt and efficient.
Good - the Reservations staff assisted in a timely fashion.
Average - the Reservations staff were able to assist with out too much delay.
Beneath Expectation - the Reservation process was quite slow and confusing.
Poor - the Reservation process was very slow and made complicated.

Comments:


VEHICLE COLLECTION - Please rate the following;

Approximately how long was the wait for the transfer shuttle?
Less than 5 minutes.
5-10 minutes.
10-20 minutes.
20-30 minutes.
30 minutes or more.

How did you find the efficiency of the Rental Paperwork?
Excellent.
Good.
Average.
Beneath Expectation.
Poor.

How was the friendliness of the Staff at the collection Branch?
Excellent.
Good.
Average.
Beneath Expectation.
Poor.

How would you rate the cleanliness of the collection Branch?
Excellent.
Good.
Average.
Beneath Expectation.
Poor.

Comments:


VEHICLE RENTAL - Please rate the following;

How did you find the cleanliness of the vehicle?
Excellent.
Good.
Average.
Beneath Expectation.
Poor.

How was the reliability of the vehicle?
Excellent.
Good.
Average.
Beneath Expectation.
Poor.

How did you find any optional extras you may have taken (GPS, Baby Seat)? Leave blank if not used.
Excellent.
Good.
Average.
Beneath Expectation.
Poor.

Comments:


VEHICLE RETURN - Please rate the following;

How was the promptness of the vehicle return and inspection?
Excellent.
Good.
Average.
Beneath Expectation.
Poor.

How was the efficiency of the paperwork?
Excellent.
Good.
Average.
Beneath Expectation.
Poor.

Approximately how long did you wait for the return shuttle to the airport? (after completion of paperwork)
Less than 5 minutes.
5-10 minutes.
10-20 minutes.
20-30 minutes.
30 minutes or more.

How was the friendliness of the Staff at the return Branch?
Excellent.
Good.
Average.
Beneath Expectation.
Poor.

Comments:


OTHER INFORMATION

What location did you collect your rental from? (Compulsory Entry)

What location did you return your rental to? (Compulsory Entry)

How did you find out about us? (Compulsory Entry)

Reservation Number or Surname (Compulsory Entry)

Date of Rental (Collection Date - Compulsory Entry)

Can we publish you comments on our website and blog's?
Yes No
If YES, how would you like your name to appear (ie. Bob, Melbourne or B. Citizen, NZ)

Comments:

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